Ball Sort Support
Need help with a level, the daily challenge, or something that is not working as expected? Contact the developer directly.
Support email
mladenstojanovicpo@gmail.comWhen reporting a problem, include your device model, iOS or Android version, app version, the level or screen, and what you expected to happen. A screenshot can help with visual issues.
Common questions
How do I move a ball?
Tap a tube to lift its top ball, then tap an empty tube or a tube with the same color on top. Tubes hold up to four balls.
Where is my progress saved?
Progress and settings are saved locally on your device. The game does not use an account or cloud save, so uninstalling the app or clearing its data can remove local progress.
How does the Daily Challenge streak work?
Complete the date's puzzle to maintain or start your streak. The puzzle and streak follow your device's local date. Replaying a puzzle on the same day does not add another day to the streak.
Can I play without an internet connection?
The core sorting puzzles can be played offline. Ads and store purchases need a connection; if an ad is unavailable, you can continue playing without it.
How can I ask a privacy question?
Email the support address above. For details about local game data, advertising, analytics, and purchases, read the Ball Sort Privacy Policy.
Last updated: September 25, 2026